Shipping & Returns
The current processing time for handmade-to-order items is estimated at 5-7 business days. Please allow us time to hand make your products with care.
RETURNS & EXCHANGE
No Returns. We do not accept the return of products for refund, credit, exchange, or any other purpose due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 5 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
As of September 23, 2021, we have temporary suspended First Class International shipping to Australia due to the recent USPS service disruption and suspension for the service. However, USPS International Express has since resumed and Priority International is available through Fedex for all Australia orders, both offers an expedited delivery time of estimated 5-8 business days** from the day package is dispatched. Please note free international code not applicable for Fedex International Express delivery.
Longer delivery times is still expected for all international packages due to some remaining COVID restrictions. The recent USPS service delay due to the unprecedented increase in postal volume also have caused slight delays for some U.S. deliveries. Please allow additional time for your package to reach you, and check with your local post offices for the latest updates. Please plan your purchases accordingly, we will not be responsible for delayed arrival of packages.
*Important: Please make sure you have entered the correct shipping address for your order. We’re not responsible for any package that is returned or lost due to an address error.*
☺ THANK YOU ☺
SHIPPING & RETURNS
Once your payment is authorized and verified, please allow up to 4* business days for the order to be processed, handled and shipped. For all made-to-order products, please allow 3-5** business days for products to be made before shipment. During high season, processing time can be up to 7-11 business days due to the nature of handmade-to-order. Each purchase is special and we would like to dedicate the same love and attention to every product.
USPS Priority Shipping : 2-4** Business Days : $9.99 : No fee for additional item(s)
USPS First Class International Shipping : 1-3** weeks : $18.00 : No fee for additional item(s)
In most cases, Domestic Priority Shipping takes about 2-3 business days for delivery. However, in some occasions, package can take up to 4-5 business days to arrive due to further distance and/or weather condition. (i.e.: North East Coast: 1-3 business days*, Midwest: 2-4 business days*, West Coast: 3-6 business days*)
We ship internationally via USPS to most countries with a few exceptions. Our system may let you know during checkout.
International Shipping: Duties and taxes are NOT included in the final total at checkout. Please refer to your local courier for rates and details.
**subject to change, please see announcement bar for the latest update. In some cases, international packages can take up to 3-4+ weeks depending on destinations and local postal handling. USPS First Class International provides limited tracking, update may stop once package is outside of the U.S. Please select Fedex International Priority or USPS International Express if you wish to have full tracking capability for your purchase.
INCORRECT / UNDELIVERABLE ADDRESS / UNKNOWN ADDRESSEE/LOST PACKAGE
If you notice your mailing address is incorrect after the order has been processed, please email us immediately (support@luxebeautyden.com) so we can fix it for you before the package is dispatched. Once the order is shipped, we will not be responsible for lost package due to address error, unknown addressee or undeliverable address will not be eligible for replacement nor refund. However, if the package does get returned and received by us, we can re-ship it with an additional shipping + handling fee (U.S: $9.99, International: $18). We will not be responsible for package that is marked delivered by carrier.
**If your package gets lost in transit, shipping carrier will be contacted for additional delivery information and we will try our best to help locate your package. LUXE BEAUTY DEN will not be responsible for missing packages that are marked delivered. Please note shipping cost is non-refundable once the package is shipped. **
IMPORTANT
For International Shipping, some countries and regions may require additional time for delivery due to regulations and custom clearance. Please be sure to leave your telephone number in the order form for the local post office to get in contact with you regarding on any delivery issue. Once the package is dispatched from the United States postage system, we will no longer have control over the delivery process and therefore are not responsible for any lost packages.
FOREIGN TAX & DUTIES
Applicable foreign tax and duties are not included in the final total of your purchase. It will be collected upon arrival in your country’s required rate and currency. Please check with your local carrier for the latest information.